The most common buzz words among the marketers these days are social marketing, online social interaction and social networking. But what this prefix ‘social’ actually stands for any business is a big question mark. All these actually come under the broad category of social commerce which is a strategy to connect customers to each other through internet, online and then such connections are leveraged commercially. This strategy is based on some Social Commercial Tools to actually derive the results.
Therefore, in a way social commerce strategically facilitates customer interaction and their participation to achieve quantitative business results where a smart marketing program works on the process of pursuing customers to make purchases through its optimized operations. The social commerce marketer need to craft messages & provide social platforms such as blogs, social networking pages or forums to spread the brand name, its online services and products among the people. Then public participation should be encouraged through reviews & ratings, contests, promotions, user-created contents like video & photo uploads and all other things that contribute to social interaction.
Then these conversations should be analyzed to gather public opinion about spot trends and the public’s actual demand. These needs are then met by delivering services, promotions and products as per demand. Regular analysis and measuring markets are two major tools that identify the ROI of these programs. But more than purchases there are other factors like loyalty; satisfaction; traffic; conversion; competitive differentiation and order value that contribute to real metrics to drive a business and achieve long term sales growth.
The marketers are already running some or the other social programs like Social Media Commerce or Social Facebook Commerce Platforms as they consider Facebook to be a good source of traffic. They also put contents on the website through company blogs and reviews & ratings. The Social Commerce Tools integrate activities of social marketing along with bigger marketing programs like in-store, online, direct marketing and mobile to combine all these and arrive at the common goal of sales growth.
In a nutshell, these Social Commerce Tools that are critical should be followed by the marketers to achieve results. Initially the user content should be gathered by encouraging people to share their views about the services & products. The traffic views carry importance as they are the key factors for boosting sales. Then these feedbacks are implemented through Social Facebook Commerce Platforms or Facebook Social Commerce Applications.
Then this customer feedback is leveraged in various marketing strategies. All the positive feedbacks from customers about the brand, its products or its services are used and positive commentary is integrated in the display advertisements or paid search sites or on store signage or in catalogues or in emails and any other medium through which customer interaction is possible. These are some of the strategies covered under Social Commerce Tools through which core competence of a marketing program can be achieved for any business by applying the best practices, real case studies and a positive & progressive business approach.
Article Source: http://EzineArticles.com/expert/Tulika_Sinha/637892